Business Processing Outsourcing helps you in reduction of operating costs and hence increase profit margins. This is combined with reduction in business-process cycle time reduction in TAT.

Some of the key drivers of insurance off shoring include:

• Cost saving
• Use niche skills of the BPO Company
• Focus on core processes and outsource the rest
• Time to market and reducing TAT
• Availability of service providers with requisite skills

Services that can be outsourced:

Life Insurance:

• Billing
• Customer Support
• Policy Administration Process
• Claims Servicing
• Agency Management
• Regulatory Reporting

P&C Insurance:

• Quotes
• Customer Support
• Billing
• Policy Administration Processes
• Customer Support
• Claims Processing
• Regulatory reporting

Hexaware BPO arm Caliber Point provides a number of services that can transform the efficiency of insurance back office activities such as:

• Process Consulting : to improve the efficiency of back-office operations
• Call Center Services
• Data entry and Pre-processing of claims
• Claims Adjudication
• Documents Designing : Using output management solutions like EMC Document Sciences XPresssions
• Manual Data migration of policy data.

Caliber Point is focused on providing its customers with the highest quality of service. Calibre Point is currently assessed at SEI-CMMi Level 5, the highest quality certification for a software company and certified as per ISO 9001: 2000, ISO 27001 and Tick IT standards.