BPO

Business Processing Outsourcing helps you in reduction of operating costs and hence increase profit margins. This is combined with reduction in business-process cycle time reduction in TAT.

Some of the key drivers of insurance off shoring include:

  • Cost saving
  • Use niche skills of the BPO Company
  • Focus on core processes and outsource the rest
  • Time to market and reducing TAT
  • Availability of service providers with requisite skills

Services that can be outsourced:

Life Insurance:

  • Billing
  • Customer Support
  • Policy Administration Process
  • Claims Servicing
  • Agency Management
  • Regulatory Reporting

P&C Insurance:

  • Quotes
  • Customer Support
  • Billing
  • Policy Administration Processes
  • Customer Support
  • Claims Processing
  • Regulatory reporting

Hexaware BPO arm Caliber Point provides a number of services that can transform the efficiency of insurance back office activities such as:

  • Process Consulting : to improve the efficiency of back-office operations
  • Call Center Services
  • Data entry and Pre-processing of claims
  • Claims Adjudication
  • Documents Designing : Using output management solutions like EMC Document Sciences XPresssions
  • Manual Data migration of policy data.

Caliber Point is focused on providing its customers with the highest quality of service. Calibre Point is currently assessed at SEI-CMMi Level 5, the highest quality certification for a software company and certified as per ISO 9001: 2000, ISO 27001 and Tick IT standards.