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CRM Analytics


CRM Analytics

Our CRM Analytics pack helps banks derive insights in consumer behaviour in terms of income and attrition. We leverage our strong expertise of working with PeopleSoft CRM, Oracle Siebel’s CRM application to define the analytical need of a Banking officer to understand his consumers. The CRM Analytics pack focuses on the following areas:

  • Income Analysis by customer, product, region and time.
  • Attrition analysis by customer, product, region and time.
  • Campaign analysis by region, product and promotion type.
  • Service Request Analysis by Customer profile, region and time.

Why Hexaware

  • Extensive experience in providing Business Intelligence solutions globally for Banking customers.
  • Leveraging our wide experience in banking domain.
  • Pre-built CRM Analytics to jumpstart the delivery of analytical reports for the users.
Testimonials

“We have a large installation of Business Objects with 4000+ reports across versions 5.x, 6.x and XI R1. When we looked at the option of planning for the Business Objects upgrade to the XI R3 platform the very first step we felt we had to undertake was to consolidate the existing environment. Hexaware provided exactly what we needed from the meta data angle and we completed the assessment of the entire environment in a 4 weeks timeframe, including reports in distributed desktops, by applying the tool. Hexaware saved us time, money and above all provided a more accurate means to de-duplicate and consolidate reports.” Project Manager-Leading Airline, UK
,Leading Airline



"Hexaware’s Strategic Mindset of defining a incremental roadmap for the EDW, taking us from a fragmented SQL scripts reporting environment to an integrated BI platform Solution helped us realize the benefits in a shorter timeframe. Hexaware’s innovative approach like Metadata analysis of the existing environment helped us reach the end state in a shorter time frame; there after the ‘Agile Delivery’ of adding incremental set of analytical capability to EDW helped us meet business needs in a rapid way”
IT Director ,Leading workplace service provider, UK



“Many Thanks to the UIT team for implementing this new solution, Exceeding my requirements. The new solution is not only much more secure but also easier to use due to the SSO. Well done !“
Head of Global Security

Head of Global Security ,Services and Compliance, Outsourcing Services, A leading IT Services Provider, US



 

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