The Rail as a mode of Transport is gaining market share steadily across the world and according to leading researchers this robust growth will continue for the foreseeable future. This is due to many factors, primarily because of increased airline fares, which is again due to unpredictable fluctuation in prices of aviation fuel, challenging economic situation and growing concern for environment & safety. The primary challenges rail companies facing are new ticket retail & fulfilment options such as Mobile Booking, Interactive TV, Print at Home, On Board Validation etc. Furthermore, the increasing demand for intermodal ticketing integration makes it a must have system in the current market scenario.

Featured Case Study – Maintenance Repair and Overhaul for Railway wagons for a Largest Rail Road Company, Europe

Largest European railway enterprise and one of the leading international transport and logistics services providers in the world…  Download

The focus of Railway operating companies is on attracting customers through innovative pricing / business models and retaining them through improved internal IT/business processes which ensures customer satisfaction and loyalty. It is imperative that the railways’ core IT systems are state-of-the-art, adaptable and fast enough to meet the dynamic market needs. Hexaware’s integrated service offerings will enable railway companies to achieve competitive advantage by enabling them to focus on their core competence, accelerating the time-to-market and reducing the Total Cost of Ownership (TCO) by leveraging the proven and time-tested Global Delivery Model.

Featured Case Study – Application Development & Maintenance Services for the Largest Train Ticket Retailer in the UK

The client is a leader in train ticket retailing in the UK and also provides online inquiries and online ticket retailing services for Train Operating Companies. They also have a large call centre operation for the travel sector…  Download

Hexaware, with a customer base comprising of large railway companies and leading Transportation product vendors, has extensive expertise in areas like Booking, Ticketing, Back office, CRM & Customer Loyalty, Freight Handling, and Engineering Maintenance.

Featured Case Study – Maintenance Repair and Overhaul for Railway wagons for a Largest Rail Road Company, Europe

The client is the largest European railway enterprise and one of the leading international transport and logistics services providers in the world. They have been in the business over 175 years. The company generates 31.3 billion Euros as revenue in 2008…  Download

Our key domain service offerings in Rail Industry includes

• Reservation and Ticketing
• Revenue Accounting
• Freight Handling
• Engineering and Maintenance
• Customer Loyalty

Hexaware provides exclusive services to Rail companies known as three pillar offerings, they are

• Ticket Retail & Reservations
• Ticket Fulfilment
• Ticket Settlement (revenue settlement)

Our Horizontal (or Technology) offerings cut across multiple industry verticals. Following are the Technology service offerings:

• Enterprise Solutions – PeopleSoft, SAP, Oracle, MS Dynamics, Siebel CRM
• Business Technology Optimisation – Automated and Manual Testing Services
• Business Intelligence and Analytics

Our end-to-end services gives competitive advantage to our customers for quicker time to market and reduced TCO.

Following are our classic offerings to leading rail customers,

• Application Modernisation – Re-Platforming, Re-Hosting and Re-Engineering
• Enterprise Integration Services
• Application Support and Maintenance
• Web Portals & website support

Going a step further, Hexaware offers niche solution to improvise and add value to its clientele by taking necessary steps -

• Initiative towards greener trend “Carbon Emission Calculator” solution, Integration of carbon footprint information with portals and Reporting & Analytics of carbon emissions
• Others similar value additions include
  • Kiosks service
  • E-ticketing/m-ticketing
  • Interactive TV
  • RFID solutions
  • Print at home
  • On board validation